Legal conditions for access and use

Who we are

IBERDROLA, S.A. is headquartered in Bilbao (Bizkaia), Plaza Euskadi, nº 5. For more information you can call us at 944151411 or contact us through the following e-mail address: informacion@iberdrola.com

IBERDROLA, S.A. is registered in the Companies Registry of Bizkaia in volume 17 of the Companies Book, folio 114, page 901 (currently BI-167-A), entry number 1, with Tax ID no. A-48010615. The company likewise appears on the Spanish National Markets and Competition Commission's Listing of Natural Gas Traders according to the section 80.2 of Act 34/1998 of 7 October of the Hydrocarbons Sector.

IBERDROLA CLIENTES, S.A.U., an Iberdrola Group company, is headquartered in Bilbao (Bizkaia), Plaza Euskadi, nº 5 and is registered in the Vizcaya Business Registry in volume 5448, folio 19, page BI-63981, entry number 1 - Company Tax ID A-95758389. It is also authorised by the General Directorate for Energy Policy and Mining and the Ministry of Industry, Energy and Tourism in the retail of electricity and natural gas.


Codes of conduct

IBERDROLA is a member of Autocontrol (Association for Self-regulation of Commercial Communication) and has adopted the Advertising Code of Conduct and the Code of Ethics for E-commerce and Interactive Advertising approved by this Association, which are available on its website www.autocontrol.es.

IBERDROLA is a member of Autocontrol (Association for Self-regulation of Commercial Communication) and has adopted the Advertising Code of Conduct and the Code of Ethics for E-commerce and Interactive Advertising approved by this Association, which are available on its website www.iberdrola.com.



IBERDROLA provides access to the website www.iberdrola.de subject to the conditions of use described below:

Access and users

Those who access the website www.iberdrola.de become USERS, who fully and unreservedly accept each and every CONDITIONS OF USE listed herein, without prejudice to the specific conditions that may need to be applied in the event that a legal entity USER wishes to sign up for any of the goods and services on offer.

The Portal service is offered free of charge.

When a USER provides personal details in order to be able to access any of the specific services, the provisions set forth in the chapter on Safety and Protection of Personal Data shall apply to the collection and processing of such personal details.



In order to improve the features offered on the website, IBERDROLA reserves the right to modify, expand or temporarily discontinue the display, configuration, technical specifications, content and services on the website, at any time, unilaterally and without prior notice.

It also reserves the right to amend at any time these conditions of use, as well as any other specific conditions contained on the website www.iberdrola.com. Users shall be notified of said changes through the corresponding announcements on the website.



At IBERDROLA one of our prime objectives is to ensure that everyone, regardless of disabilities, age or the type of technology used, is able to access our Company's website without problems.

Based on this commitment, the IBERDROLA website has been designed in compliance with the Web Content Accessibility Guidelines 2.0 established by the W3C (World Wide Web Consortium). For more information on the accessibility criteria for the Portal www.iberdrola.com, please check the Accessibility section.



IBERDROLA guarantees that all the content and services offered on www.iberdrola.de respect the principle of human dignity, the principle of non-discrimination on grounds of race, sex, religion, opinion, nationality, disability or any other personal and social circumstance, as well as the principle of youth and child protection.


Conditions of use

The USER undertakes to make proper use of the content and services on www.iberdrola.de, which may never be used for illicit activities or actions which may be contrary to public order, national defence or public health. Any use by the USER of the content and services must respect the principles listed in the preceding paragraph.

The USER is expressly authorised to display all the information contained on the website, as well as to make private reproductions of such information on the USER's computer systems, provided that such content is for the USER's exclusive use and is not transferred subsequently to third parties.


Intellectual and industrial property

The intellectual and industrial property rights to the content of the pages on the website www.iberdrola.de, their graphic design and computer codes, as well as the trade names, trademarks and distinctive signs that appear therein, are owned by IBERDROLA, unless otherwise stated.

Any reproduction, distribution, commercialisation or transformation of the content which has not been expressly authorised by its owner constitutes an infringement of the intellectual and industrial property rights protected by Law.

IBERDROLA may bring any administrative, civil or criminal proceedings in the event of infringement of these rights by the USER.


Exclusion of guarantees and responsibility

Access to and use of the website www.iberdrola.de shall be under the USER's exclusive responsibility.

IBERDROLA takes no responsibility for the accuracy, veracity and validity of any information not prepared by the Company and whose content belongs to third-party information sources unrelated to the Company. In this regard, IBERDROLA shall only be liable for its own services and the content directly originated by it and identified by its Copyright as a trademark or intellectual or industrial property of IBERDROLA.

IBERDROLA neither guarantees nor assumes responsibility for damages of any kind arising from the following circumstances:

1. Lack of continuity in the operation of www.iberdrola.de, or malfunctioning of the website.2. Lack of usefulness, appropriateness or validity of the services and content offered on www.iberdrola.de in relation to the USER's results and expectations.3. Existence of viruses or programmes on the USER's computer or presence of viruses in the services provided by third parties through www.iberdrola.de.4. Knowledge by unauthorised third parties of the type, conditions, characteristics and circumstances of the USER's access to and use of the website and the information and services.5. Under no circumstances, including negligence, loss of business, loss of use, loss of profits loss of data, or indirect, secondary, special or consequential damages resulting from access to or use of the services offered on the website, or otherwise included within its scope, shall IBERDROLA be held liable. 


Use of cookies

www.iberdrola.de uses proprietary and third-party cookies to facilitate webpage browsing and secure greater effectiveness and personalisation of the services offered to USERS. For further information on use, please check the section on Cookies policy.


English translation

All the information and documentation available in the English version of this website is provided for information purposes only. In the event of discrepancy between the content of the English and original German versions, the latter shall take precedence.


Jurisdiction and applicable law

These Conditions of Use shall be governed by Spanish legislation.

In the event of any discrepancy or conflict in connection with the interpretation or application of these Conditions of Use or the website's content, in general, IBERDROLA and the USER expressly waive any other venue and submit to the jurisdiction of the courts of justice of the USER's place of residence. In the case of USERS resident outside of Germany, IBERDROLA and the USER expressly waive any other venue and submit to the jurisdiction of the courts of justice of the city of Bilbao.



Privacy policy

The personal data provided to www.iberdrola.de are protected under current Spanish legislation. The data are provided freely and voluntarily, and for this reason they must be true and reflect the USER's real situation.

At IBERDROLA CLIENTES, S.A.U. we implement all necessary measures to ensure at all times the security and confidentiality of all data under our safekeeping.

The data provided by users shall be included in the IBERDROLA CLIENTES, S.A.U. file, with registered offices at Plaza Euskadi, 5, 48011 Bilbao, in order to manage the requests.

Should the request include personal data relating to natural persons other than the individual making the request, the USER must inform them of the content of this clause prior to their inclusion, in accordance with article 5.4 of Act 15/1999, on Personal Data Protection.

Pursuant to the Personal Data Protection Act 15/1999, the users may exercise at any time their rights of access, rectification, objection and cancellation of the personal data by writing to Oficina del Cliente, Apartado de Correos nº 1732, 28080 Madrid, or by contacting the e-mail address Oficina_cliente_DICOM@iberdrola.es, stating, when applicable, the contract data and their identifying data and address and providing a valid identity document.

www.iberdrola.de offers you the possibility of requesting information and offers in relation to the supply of electricity and gas. The data provided through www.iberdrola.de shall be included in the abovementioned file.


Consent for the use of electronic means for communication between clients and users

At Iberdrola we want to guarantee that all business-related communications with our customers comply with current legislation.

Therefore, in accordance with the Information Society Service and E-Commerce Act (Law 34/2002) and the General Telecommunications Act (Law 9/2014 of 9 May), we hereby inform you that Iberdrola may send information via electronic means about own or third-party products and services, whether energy-related or not, relating to the home, entertainment activities, telecommunications and financial services only if the USER has expressly authorised us to do so when providing their data.

You may revoke this authorisation at any time by contacting Lssi@iberdrola.es, and through the link enabled for this purpose in the commercial communications you receive.


Security measures

Access to the transactional pages through which the www.iberdrola.de USER signs up for IBERDROLA products or services takes place in a secure environment. To confirm that you are at a website belonging to our Company, check that the words IBERDROLA appear in the upper status line. You can also check that you are in a secure environment by looking at the URL address shown in properties (clicking the right mouse button). The URL address begins with https", where the "s" shows that the contents are offered by a secure server.



The website www.iberdrola.de may provide links to other websites or content owned by third parties. The sole purpose of the links is to offer the USER the possibility of complementing the information through those links. IBERDROLA will not be held liable for any results that access to such links may have for the USER.

The USER, and in general any natural person or legal entity intending to establish any technical link device between its website and the website www.iberdrola.de must secure prior written authorisation from IBERDROLA. The establishment of the link does not imply the existence of a relationship between IBERDROLA and the owner of the website with which the link is established, or the acceptance or approval by IBERDROLA of its content or services.

© 2016 Iberdrola, S.A. All rights reserved.